EU Rules for Travel Refund Vouchers

Have you been affected by travel or transport cancellations due to COVID‑19?  Read on for information from the European Commission…

A recommendation was published recently regarding the use of vouchers in place of monetary reimbursement for transport and travel services cancelled due to COVID‑19.

  • In all cases, the passenger or traveller must accept the voucher voluntarily.
  • Vouchers should be offered only by organizers or providers who have insolvency protection in order to sufficiently protect the passenger or traveller’s rights to reimbursement.
  • Vouchers may be offered in place of monetary reimbursement for cancelled services.
  • Vouchers must have a minimum validity period of 12 months.
  • If a voucher is not redeemed before its 12 month expiry, the passenger or traveller must be reimbursed automatically no later than 14 days after the end of the voucher’s validity.
  • Passengers or travellers who receive vouchers that are valid for more than 12 months may also request a refund 12 months after the voucher’s issue date at the latest.

View our graphic here.

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